Shipping policy

Shipping Policy

1. Order Processing Time

Orders are usually processed within 1-2 weeks, unless stated otherwise on the product info. Processing times do not include weekends or holidays. Custom pieces and made to order airbrush pieces have a longer processing time of around 4-6 weeks.

2. Shipping Time & Tracking

Once shipped, you will receive a tracking number via email.
Delivery times are estimates and may vary due to carrier delays, customs, or high-volume periods.

We are not responsible for:

• Delays caused by carriers

• Customs processing times

• Incorrect or incomplete addresses provided by the customer

3. Lost or Stolen Packages

A package marked Delivered by the carrier is considered successfully delivered.
We are not responsible for packages that are:

• Stolen after delivery

• Delivered to the wrong location due to incorrect address entry by the customer

• Unretrieved from pickup points

For lost packages, we can assist with a carrier investigation, but replacement or refund is not guaranteed.

4. Incorrect Address Policy

If the customer enters an incorrect address:

• We are not responsible for non-delivery

• Reshipping fees may apply

• Orders cannot be canceled after shipping

5. International Shipping (if applicable)

Buyers are responsible for customs duties, taxes, and import fees. Refusal to pay these fees is not grounds for a refund.